FAQMarch 9, 2016 2023-06-28 11:04
Below you’ll find answers to some commonly asked questions. If you have any additional questions you don’t find answers to here, please feel free to contact us.
-Placing and Managing and Order-
Office hours are Monday through Friday, 10:00am-4:00pm. Seasonal hours may vary. Contact us at email@example.com and we will get back with you as soon as possible!
The exact address for our HQ location is 5645 E Clinton Ave Suite #2 Fresno, CA 93727. Our office is by appointment only. Please contact us to schedule an appointment!
Our store is a bit tricky to find! We are located in the same building at Balanced Comfort on the corner of Larkin and Clinton Ave. and right across from Johnstone.
Below is a picture of where our store is located, different route options, and where to park!
All of our pricing can be viewed online by creating an account with us here.
We have interactive design centers that house all of our rental products. We welcome you to schedule an appointment to come and personalize your event by clicking here.
You can place your rental order on our website, by email, by texting, or by calling us. When placing your rental order online, a Sales Representative will follow up with you during our standard hours of 10:00 AM- 4:00PM Monday through Friday. It is best to start a quote as early as possible in the planning process and to finalize items needed at least two weeks prior to the desired delivery date.
You can also fill out a contact form and our office team will help you with the ordering process!
Rental requests will start off as price quotes. Price quotes do not hold or secure items. We can edit the quote as many times as needed until we get it the way you like it. A 75% deposit is required to secure and reserve items, and the remaining balance is due two weeks before the delivery date. If price quotes are not converted to a reservation prior to the delivery date, please expect an Expedited Next Business Day or Expedited Same Business Day Delivery charge as products in price quote status are not pulled or routed until they become a reservation.
The sooner you can confirm the number of guests the better. We accept changes up until the day before delivery. Any rental additions requested on the delivery date may be available for a same-day delivery charge. Please see the cancellation policy below for order reductions.
There is a $300 rental product minimum for orders. Some of our rental products come in set rack and pack quantities. All glassware are rented in full racks. The size of the glass determines the number of glasses per rack. Glasses are racked in quantities of 12, 16, 20, 25, 30, 36, or 49. Racking ensures accurate counts in and out of the facility and also keeps the product in sanitized conditions. All dinnerware, flatware, and napkins are rented in plastic-wrapped packs of 10's. All chargers are wrapped in packs of 5's.
Don’t hesitate to call us when you are looking for something that is not currently shown on our website. We can check to see if we can procure the product for your special event. You may be asked to guarantee your reservation for special order items.
If you have a rental emergency outside of our standard business hours of 10:00 AM - 4:00 PM Monday through Friday, please call our hotline number at 866.695.0069 and leave your important rental message. One of our team members will follow up with you.
The equipment is available for use for a 24 hour (1 event day) period at no additional cost. We have a tiered structure for extended rental rates based on event days: 2 event days is a 1.35 rental rate; 3 to 7 days is a 1.5 rental rate; 8 to 14 days is a 2.0 rental rate; 15 to 21 days is a 2.5 rental rate; and 22 to 28 days is a 3.0 rental rate.
2023 Holiday Observed Schedule
We will be closed on the following days:
Memorial Day: Monday, May 29th
Independence Day: Tuesday, July 4th
Labor Day: Monday, September 4th
Thanksgiving Day: Thursday, November 23rd
Christmas Day: Monday, December 25th
New Year’s Day: Monday, January 1st
Yes! An appointment ensures that an event designer will be available to assist you during your visit. It also allows you to have enough space as you get creative with trying different ideas for tabletop options.
Customer pick up hours are Monday through Friday 10am - 4pm and Saturday 9am - 12pm. We are closed for customer pickup on Sunday. If you wish to pick up outside of these hours, it is possible for an additional fee. Just ask!
Our standard delivery hours are 10am - 4pm seven days a week.
The delivery team usually delivers rental items 1-3 days before the event and picks up 1-3 days following the event. Our routing manager solidifies the schedule about a week before the event date. When you place an order with us, please let us know as soon as possible if you need specific delivery/pickup days, call ahead service, or special drop off instructions.
Some rentals require set-up by our team and will be included in the rental cost (tents, dancefloors, stages, lighting, etc.). If arranged in advance, other rentals, such as tables and chairs, can be scheduled for set-up and breakdown for an additional cost.
All rentals should be placed in the same location as they were delivered. Tables and chairs should be stacked and all dishware should be wiped free food debris and liquid and placed in the crates in which they came. Linens should be shaken free of debris and placed in the provided purple laundry bags. Hangers and plastic waste placed in the green linen bags. *Unless set-up and breakdown of certain rentals have been arranged in advance.*
Reservations are an order confirmed with a minimum 50% deposit. A quote is simply a price estimate good for 7 days or less provided before you confirm your order and turn it into a reservation.
Delivery fees are based on the mileage from our location to your venue. Fees are subject to change due to the rising costs of fuel. Thank you for understanding!
To get an estimate, you can place items in your cart and select the “delivery” option to add your address, or you can contact us via email!
In-store pickup of your order is FREE. Some items may not be available for pickup, please contact us for more information!
Standard delivery fees are based on the location of your event and include deliveries 20ft from where the truck can park. They do not include change in elevation such as elevator, or stairs. Please ask an Event Designer for clarification at the time you request a quote.
Because of our extensive inventory options and specialty setup, we can only accommodate ground level delivery of rental items. Special accommodations can be discussed if the building has a service elevator that we have permission to use. This may incur an additional labor fee.
You can pick up your items 1-2 days before the event. For example, if your event is on a Saturday or Sunday, you may pick up your items the Thursday or
Friday before. Pick up days for event dates throughout the week will be discussed when you place the order.
We require all items to be returned the Monday after the event. If you need to return items over the weekend, please let us know! If you need an extra day to return, we may be able to accommodate that, but that option is not always available.
When arriving at our store, please check in at the office first. We will need to confirm your name and assign a card on file for the order before we can release the items to you. Please have this card ready when you arrive.
Please take into account the size of your order and the size of the vehicle you will be bringing to pick up your items. This will make the process a lot easier for you! If you’re not sure what size vehicle you will need, please ask us!
Our office staff will be on site to help you with your order as much as we can, but we ask that you bring some extra helping hands along for the pickup, if you have someone available! Thank you for your consideration!
It is never too early to reach out and begin discussing your event! If you don’t have exact counts yet, no worries! Rule of thumb is to go with your highest possible guest count and reserve enough for that many. Reason being, as time goes on and items get reserved, the possibility of adding items closer to your event date depends on what is left in stock. You can change counts up to 14 days before your event date. Within a week of your event, we require final counts in order to prep your items for delivery or pickup!
Please do not create a new order if you need to add items. Contact us via email with all changes that need to be made and we will take care of those adjustments on our end!
Towards the bottom of the linens page, there is a sizing chart available for your convenience! That will help guide you to choose what sizes you need! If you have any questions about what to choose, or don’t see the right table size on the chart, please contact us – we are happy to help!
We can now ship most of our inventory across the U.S.! You can view our inventory here, and reach out to us via email for more information in regards to shipping!
Unfortunately, our other rental items are unavailable to ship.
Stacking chairs (Bistro, Bentwood, Chiavari, and Fruitwood chairs), Farmhouse tables, arches, dance floors and pole tents include complimentary set up and tear down service, as these items require special care by our team!
We offer Setup/Teardown services* for $2.00 per item. These services must be added to your cart in order to reserve a time slot for our delivery team. If this service is available for your date, this will be confirmed with an email following confirmation of your order.
*excludes DIY/Pop-up tents, linens, signage/neon's, and tabletop items